1. Introduction
Ujjain Homestay ("we", "us", "our") operates the website ujjainhomestay.in, a platform that connects travellers and pilgrims with verified local homestays in Ujjain. This Privacy Policy describes how we collect, use, store and protect your personal information when you use our website, make an enquiry, or complete a booking.
By using our website or services, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We may collect the following types of information:
- Contact details — name, phone number, WhatsApp number, and email address, provided when you make an enquiry or booking.
- Booking details — check-in/check-out dates, number of guests, and any special requests.
- Identity information — a valid government-issued ID may be required by the homestay host at check-in, as mandated for guest houses in India.
- Payment information — processed securely by our third-party payment gateway partners; we do not store your full card details.
- Technical information — IP address, browser type, device type and pages visited, collected automatically to help us improve the website.
3. How We Use Your Information
We use the information we collect to:
- Process and confirm your homestay bookings and enquiries.
- Share necessary guest details with the relevant verified host to prepare for your stay.
- Provide customer support, including Bhasma Aarti and Mahakal Darshan guidance, via call or WhatsApp.
- Send booking confirmations, updates, and — where you have consented — offers or travel tips.
- Improve our website, services and security.
- Comply with legal and regulatory requirements.
4. Sharing of Information
We do not sell your personal information. We share information only in the following circumstances:
- With the verified homestay host you are booking with, so they can prepare for your arrival.
- With payment gateway providers, solely to process your payment securely.
- With service providers who help us operate the website (e.g., hosting, analytics, WhatsApp Business messaging).
- When required by law, court order, or government authority.
5. Payment Information
All online payments are processed through secure, RBI-compliant third-party payment gateways. Ujjain Homestay does not store your complete card, UPI PIN, or net-banking credentials on its servers.
6. Cookies & Tracking
Our website may use cookies and similar technologies to remember your preferences, understand how visitors use the site, and improve performance. You can disable cookies through your browser settings; some features of the website may not function properly if you do so.
7. Data Security
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
8. Your Rights
You may contact us at any time to:
- Request a copy of the personal information we hold about you.
- Ask us to correct inaccurate information.
- Request deletion of your information, subject to legal or contractual retention requirements.
- Withdraw consent for marketing communications.
9. Children's Privacy
Our services are intended for users who are 18 years of age or older. We do not knowingly collect personal information directly from children. Information about children travelling with a family is collected only as part of a parent or guardian's booking.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The "Last updated" date at the top of this page will indicate when changes were made. We encourage you to review this page periodically.
11. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please reach out using the details below.