1. Overview
We know travel plans to Ujjain can change — a darshan date shifts, a family member falls ill, or transport plans change at the last minute. This policy explains our cancellation windows and how refunds are processed, in plain language and with no hidden conditions.
2. Cancellation Windows & Refunds
The exact cancellation window is always shown on the property listing before you book. As a general guide:
| When You Cancel | Refund |
|---|---|
| 7+ days before check-in | Full refund (100%) |
| 3–6 days before check-in | 75% refund |
| 1–2 days before check-in | 50% refund |
| Less than 24 hours before check-in | No refund |
3. How to Cancel a Booking
You can cancel a booking in either of these ways:
- Message us directly on WhatsApp at +91 99260 98484 with your booking details.
- Email us at info@ujjainhomestay.in with your name, booking reference, and reason for cancellation.
We will confirm your cancellation and applicable refund amount in writing within a few hours.
4. Refund Processing
Approved refunds are processed to your original payment method within 5–7 working days. Bank processing times may add a few additional days depending on your bank or payment provider.
5. No-Show Policy
If you do not arrive on your confirmed check-in date and do not inform us in advance, the booking will be treated as a no-show and the amount paid is non-refundable.
6. Host-Initiated Cancellations
In the rare case that a host needs to cancel a confirmed booking (for example, due to an emergency), we will inform you immediately and either help you find a comparable verified homestay or process a full refund — whichever you prefer.
7. Festival & Peak Season Bookings
During high-demand periods such as Shravan month and Mahashivratri, cancellation windows may be shorter and are always clearly stated at the time of booking, given the high number of pilgrims relying on confirmed rooms during these dates.
8. Force Majeure
In the event of circumstances beyond anyone's control — natural disasters, government restrictions, or temple closures — we will work with you and the host in good faith to reschedule your stay or arrange a fair refund.
9. Contact Us
Questions about a specific cancellation or refund? Reach out any time — our team responds quickly.